RETURN POLICY
**Return Policy for Double H WhiteLeaf**
**1. Returns and Exchanges**
1.1. Double H WhiteLeaf is committed to ensuring customer satisfaction with every gemstone purchase. Should you wish to return or exchange your gemstone, please adhere to the following guidelines.
1.2. Initiate the return or exchange process by contacting our customer service team within 2 days of receiving your order. Reach us via email at info@doublehwhiteleaf.com.
**2. Eligibility**
2.1. To qualify for a return or exchange, the gemstone must maintain its original condition, undamaged, and must be accompanied by the original sales receipt or proof of purchase.
2.2. Custom or personalized gemstones cannot be returned or exchanged unless they are defective or damaged upon arrival.
2.3. All returns and exchanges require verification by an approved gemologist to confirm the gemstone’s authenticity and condition.
**3. Return Process**
3.1. Upon contacting our customer service team, you will receive a return authorization number (RMA) and detailed return instructions via email from info@doublehwhiteleaf.com.
3.2. Ensure the gemstone is securely packaged to prevent damage during transit. We recommend utilizing a trackable shipping method and purchasing shipping insurance.
3.3. Upon receipt, the returned gemstone will undergo thorough inspection by our approved gemologist to verify authenticity and condition.
**4. Refunds and Deductions**
4.1. Upon approval of the returned gemstone, any charges incurred for verification, including but not limited to, gemologist fees, government fees, and shipping fees, will be deducted from the original payment.
4.2. The remaining balance will be refunded to the original method of payment within 60 business days.
**5. Exchanges**
5.1. Should you prefer to exchange your gemstone for another item, please indicate your preference when contacting our customer service team.
5.2. Exchange requests are subject to availability. If the requested item is unavailable, a refund or store credit may be provided.
**6. Buyer Responsibilities**
6.1. The buyer is responsible for returning the gemstone to the correct address provided by our team. Double H WhiteLeaf will not be held liable for returns sent to an incorrect address provided by the buyer. Any such instances will not warrant a refund.
6.2. Please be advised that our team only communicates through the email address info@doublehwhiteleaf.com. We are not responsible for any other emails received, and we will never request sensitive information or payment through any other means.
**7. Insurance**
7.1. It is recommended to insure the returned gemstone for its original value to safeguard against loss or damage during transit.
**8. Contact Information**
8.1. For inquiries or concerns regarding our return policy, please contact us:
Double H WhiteLeaf
Email: info@doublehwhiteleaf.com
**9. Amendments**
9.1. Double H WhiteLeaf reserves the right to modify or update this return policy at any time without prior notice. Any amendments will be immediately effective upon posting on our website.
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This policy emphasizes communication through the official email address to mitigate risks associated with scams or fraudulent activities. Always verify the legitimacy of communication channels before disclosing sensitive information or making payments.